Information about online dispute resolution

„online dispute resolution“ (ODR-platform after EU-VO)

Link to online dispute resolution platform of the EU

Information obligation according to Art. 14 of EU Regulation No. 524/2013 (ODR-VO)

Information about online dispute resolution: The EU Commission provides an Internet platform for online dispute resolution (so-called “ODR platform”), which serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online contracts for goods or services.

The EU Commission’s ODR platform can be reached via the link: https://ec.europa.eu/consumers/odr

We can be reached via the e-mail address: info@karl-pfankuch.de